We are sorry to hear that you are experiencing problems logging in or registering. These problems can occur on our website and app and can have multiple causes. See below for more information and the actions you can take.
It is possible that you are experiencing login problems on our website. If the actions below still do not provide a solution for you, we would like to ask you to contact firstname.lastname@example.org. Our support department can look into your account with you and will provide you with feedback on the same day.
If you receive the message that your password is incorrect, you need to reset it. How to do that is described in this article.
Incorrect 2FA code
Do you get the message that the 2FA code is incorrect then you need to reset the 2FA code. How to do that is described in this article.
It is possible that you are experiencing login problems on our app. If the actions below still do not solve the problem, please contact email@example.com.
When you select 'forgot pin', you can log in again. You can then set a new pin code.
Re-install the app
Sometimes the app needs to reconnect to our servers. It is best to remove the app from your phone and re-install it. You can then log in again with your email address, password and possibly 2FA code. No credit will be lost when deleting the app, your account will continue to exist.
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Articles in this section
- Staking on Bitvavo
- Two-Factor Authentication (2FA)
- Digital currency and tax
- How can I change my anti-phishing code?
- How can I change my bank account?
- How can I change my email address?
- How can I change my password?
- How can I confirm my device?
- How can I move my two-factor authentication (2FA) to a new phone?
- How can I restore my password?