We are sorry to hear that you are experiencing problems logging in or registering. These problems can occur on our website and app and can have multiple causes. See below for more information and the actions you can take.

Website

It is possible that you are experiencing login problems on our website. If the actions below still do not provide a solution for you, we would like to ask you to contact support@bitvavo.com. Our support department can look into your account with you and will provide you with feedback on the same day.

Reset password
If you receive the message that your password is incorrect, you need to reset it. How to do that is described in this article.

Incorrect 2FA code
Do you get the message that the 2FA code is incorrect then you either have no 2FA code set and you can leave this field blank during login, or you need to reset the 2FA code. How to do that is described in this article. 

App

It is possible that you are experiencing login problems on our app. If the actions below still do not solve the problem, please contact support@bitvavo.com.

Forgotten pin

When you select 'forgot pin', you can log in again. You can then set a new pin code. 

Re-install the app

Sometimes the app needs to reconnect to our servers. It is best to remove the app from your phone and re-install it. You can then log in again with your email address, password and possibly 2FA code. No credit will be lost when deleting the app, your account will continue to exist.