Summary
Sometimes you may be asked to confirm a device that you've already confirmed before. This article explains why that happens and what you can do to prevent it. It also gives solutions for common issues related to device confirmation, such as cookie settings or using a VPN.
Common reasons why you're asked to confirm your device again
1. Your cookie settings are incorrect
Bitvavo uses cookies to recognize confirmed devices.
- Make sure cookies are allowed in your browser settings.
- If cookies are blocked, Bitvavo won't remember your device.
- After updating your settings, you’ll need to confirm your device again.
2. Cookies have been deleted
If you’ve cleared your browser’s cookies, your device will no longer be recognized. In this case, Bitvavo will ask you to confirm it again.
3. You're using private or incognito mode
Private or incognito windows don’t store cookies after you close them.
- Every time you log in via private mode, your device will appear as new.
- To avoid this, log in via a normal browser window.
4. You're using a VPN or the TOR network
VPNs and TOR networks change your IP address.
- This can make it look like you’re logging in from a different location.
- Because of this, Bitvavo may ask you to confirm your device again for safety reasons.
Still having issues?
If you’ve tried the above and are still being asked to confirm your device every time you log in, please contact our support team. You can reach us by sending an email to support@bitvavo.com.
FAQ
Why does Bitvavo ask me to confirm my device?
Bitvavo asks for device confirmation to help keep your account secure. It ensures that only trusted devices are used to access your account.
Does using a VPN always require confirming my device?
Yes, if you change your IP address through a VPN, Bitvavo may not recognize your device and will ask you to confirm it again.
Can I skip the device confirmation step?
No, device confirmation is a required step to keep your account secure. There is no option to skip it.