How can I contact the Bitvavo fraud team?
Summary
In this article, you will learn when and how to contact the Bitvavo fraud team. You will find information on which situations require a report and the email address used to report potential fraud.
What is the Bitvavo fraud team?
The Bitvavo fraud team handles reports regarding suspicious activities and potential security incidents. This includes phishing, unauthorized transactions, or situations where your account security may be at risk.
If you are unsure about the safety of your account, it is important to contact us as soon as possible.
How do I contact the fraud team?
You can reach the fraud team directly via email.
Steps
- Send an email to fraud@bitvavo.com
- Use a subject line such as: ‘Potential fraud on my Bitvavo account’
- Describe what happened as clearly as possible
- Attach screenshots, emails, or other relevant information
Always send the email from the email address linked to your Bitvavo account.
What happens after my report?
After receiving your report, the fraud team will assess the situation. If necessary, temporary security measures may be taken to protect your account and enable further investigation.
When should I contact the fraud team?
Contact the fraud team if you:
- receive a suspicious message that appears to come from Bitvavo
- see unauthorized transactions
- have clicked on a phishing link
- suspect that someone has (or had) access to your account
- think you have become a victim of a scam
Frequently Asked Questions
Can Bitvavo recover my lost crypto?
Transactions on the blockchain are usually irreversible. Bitvavo investigates every report but cannot guarantee the refund or recovery of funds.
Should I also contact you if I am in doubt?
Yes. If you are unsure about the security of your account or do not trust a message, it is wise to contact the fraud team.
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