Why has my euro deposit not been credited yet?

Summary

This article explains why your deposit might not have been credited to your Bitvavo account yet. It includes the most common causes and what you can do to resolve them, for both iDEAL and SEPA bank transfers.

If your deposit hasn’t been added to your Bitvavo account, it may be due to one of the reasons listed below.

1. You used a SEPA bank transfer.
   • If you forgot to include the correct payment reference, we can’t link the deposit to your account. The funds will be automatically refunded to your bank account.
   • Transfers from Dutch bank accounts are usually processed within 1 business day (Monday–Friday).
   • Transfers from international bank accounts may take up to 2 business days (Monday–Friday).

2. The name on your bank account is (slightly) different from the name on your Bitvavo account.

   This often happens when using a joint bank account. Please upload a photo of your debit card to confirm that you are the account holder.

3. The payment was made from a business bank account.

   Bitvavo only supports deposits from personal bank accounts. Payments from business accounts will be automatically refunded.

4. You have (accidentally) created a second account.

   Opening more than one Bitvavo account is not allowed due to anti-money laundering (AML) regulations. Any second account will be blocked automatically.

   Please contact our support team and let us know that your new account is blocked. Once the second account has been deleted, we can transfer your email address back to your original account based on your verified ID. You can then regain access by resetting your password.

5. The payment was made in a currency other than euros (€).

   Bitvavo only supports deposits in EUR. Payments made in other currencies will be refunded automatically.

6. The payment was made from a bank account in a country Bitvavo doesn’t support.

   We can only accept payments from supported countries. Payments from unsupported countries will be refunded automatically. You can check the full list of supported countries here.

7. You used iDEAL for your deposit.

   iDEAL deposits are usually processed immediately. In rare cases, it can take up to 10 minutes due to internal checks. If the funds aren’t visible, refresh your wallet page.

8. The deposit is still marked as ‘open’.
   • For iDEAL: the payment wasn’t completed on your bank’s side. Your funds have not been transferred to Bitvavo. Please try the deposit again from your account.
   • For SEPA: the funds haven’t reached our bank yet. This can take 1–2 business days depending on your bank.

If none of the reasons above apply, feel free to reach out to our support team. We are happy to help.