Why can't I deposit euros to my Bitvavo account?

There can be several reason why you are not able to deposit euro funds to your Bitvavo account. In some cases, you might be able to solve the issue yourself. In other cases, you may need to reach out to Bitvavo support for help.

Error message

When deposits are disabled, you might see an error message like this:

This can have several different causes.

Second account

Why can't you make a euro deposit?
You created a second account with Bitvavo. Unfortunately, it is not allowed to have more than one Bitvavo account. This is due to the strict AML regulations we must adhere to and is stated in our User Agreement, under article 2.7. For this reason, your account has been automatically blocked and cannot be used. You can remove your new account and use your original account instead.

What steps do you need to take if you have no access to the original account?
If you no longer have access to your Bitvavo account and the email address that is connected to the account, you can recover your account by following the re-verification procedure. You can find all the steps in this Support article.

If this process does not work for you, please reach out to us via support@bitvavo.com and provide us with the following information:

- Your current/old email address

- Your desired email address

- A photo of yourself holding your identity document and showing it clearly to the camera, including a piece of paper with today's date on it

As soon as the requested information has been received and approved by us, we will change your email address for you and you will be able to access the account again.

LiteBit account not migrated

In case you had a LiteBit account in the past, and the account has not been migrated yet, you will not be able to deposit funds. The LiteBit account needs to be migrated to your Bitvavo account before you can make a deposit.

You can start the migration on this page: https://account.bitvavo.com/transfer/start
When you finish the full migration procedure, you will see your LiteBit funds appear on your Bitvavo account and you will be able to deposit euros.

If you get stuck during the migration process, feel free to reach out to us via support@bitvavo.com and we can finish the migration for you.
You can find out more information about the LiteBit migration on this support page.

Your residential address is not verified

To deposit euros into your Bitvavo account, your residential address must first be verified. If your address is missing or not yet validated, you will not be able to deposit to your Bitvavo account.

To fix this, follow the instructions in this article:
How do I add my residential address to my Bitvavo account?

If you run into any issues while adding your address, feel free to reach out to our Support team at support@bitvavo.com.

Deposit gets refunded

There can also be several reasons why your deposit automatically gets refunded.

• The bank account you try to verify is already connected to the account of a different user.
• You are trying to deposit funds from a corporate bank account.
• The bank account you try to verify is not in your name.

We kindly request that you only transfer money from your personal bank account that corresponds to the name of your Bitvavo account. 

Have you still not found the reason or solution in this article? Please reach out to us via support@bitvavo.com for additional help.