Updated terms October 2026
This article explains the updates to our User Terms taking effect on November 12, 2026. It covers new additions to our Lending Services, changes to the Account Guarantee Program, and options for managing or closing your account.
We recently sent an email to our users regarding updates to our User Terms as we continue to expand Bitvavo products. These updates become effective on November 12, 2026. By continuing to use Bitvavo after this date, you agree to the updated terms. Most of how you use Bitvavo stays the same, but below is a clear summary of what is new and what is changing.
What is new
Liquid staking through Lending Services
When you lend assets to Bitvavo Custody B.V., it can now stake selected assets through liquid staking. This is a new part of Lending Services.
EMT Lending
In selected countries, you can lend electronic money tokens (EMTs, such as EUR-backed stablecoins) to Bitvavo Custody B.V. and earn rewards. This is called EMT Lending.
What is changing
Lending Services scope
The scope of Lending Services is expanded to include liquid staking and EMT Lending, as described above.
Account Guarantee Program eligibility
The Account Guarantee Program stays in place. If someone gains unauthorized access to your account and withdraws your crypto assets, you may be eligible for reimbursement of up to €100,000. However, three eligibility conditions are changing:
- Authenticator app required: To be eligible, you need two-factor authentication (2FA) set up with an authenticator app. SMS or email codes alone no longer qualify.
- Approving requests you did not make: Losses are not covered if you approve a login, withdrawal, or other request that you did not initiate yourself, for example a prompt sent by someone else.
- Physical access to your account: Losses are not covered if someone gains access to your account through physical means, such as theft of your device, robbery, or being forced to hand over access.
How to set up an authenticator app
If you are not using an authenticator app yet, set one up before November 12, 2026, to stay eligible for the Account Guarantee Program.
App
- Open the Bitvavo app and navigate to "Account".
- Tap "App Settings".
- Select "Security" and follow the on-screen instructions to link your authenticator app.
Web
- Log in to your Bitvavo account on a web browser.
- Click your profile icon in the top right corner and select "Settings".
- Navigate to the security settings and follow the prompts to enable an authenticator app.
Frequently asked questions
Where can I read the full details?
For the full details, please read the updated User Agreement and Risk Disclosure on our website.
How can I close my account?
We are legally required to notify all account holders about changes to our terms. If you have an account that you no longer use and you do not want to receive these emails in the future, you can easily close your account.
App
- Open the Bitvavo app and navigate to "Account".
- Scroll down and select the option to close or delete your account.
- Follow the prompts to finalize the closure.
Web
- Log in to your Bitvavo account on a web browser.
- Click your profile icon and select "Settings".
- Scroll to the bottom of the page and click the option to close your account.
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