LiteBit to Bitvavo - Frequently asked questions
LiteBit to Bitvavo - Frequently asked questions LiteBit to Bitvavo - Frequently asked questions

LiteBit to Bitvavo - Frequently asked questions

How do I migrate from LiteBit to Bitvavo?

To transfer your LiteBit funds to us please request a transferlink on this page; https://account.bitvavo.com/transfer/start

Why are my Litebit-funds not automatically put into my Bitvavo-account?

To make sure you have access to the Bitvavo-account you want us to put your Litebit-funds on, we ask you to finalize the migration yourself. Please start the process here: https://account.bitvavo.com/transfer/start

I have not yet completed the migration and am now getting an error. What should I do?

In some cases the migration will be interrupted, because for example when you need to change your password or add a new device. After doing this, you can restart the migration by requesting a new transfer-link on this page; https://account.bitvavo.com/transfer/start 

Can I use my Litebit-login to login at Bitvavo?

No. We only receive the funds you had in your Litebit-account. To finish the migration and add the funds you had at Litebit to a Bitvavo-account please start the transfer here: https://account.bitvavo.com/transfer/start 

I finished the migration, when is my balance added to my Bitvavo-account?

It'll take up to a maximum of 2 days to migrate your LiteBit-balance to Bitvavo. We'll email you when your funds are added to your account. If your balance isn't added after 2 days, please reach out to us via the email address: litebit@bitvavo.com 

Note: Only balances are transferred. All transaction data can be accessed via your LiteBit account or via LiteBit's support department.

I see a 'no-match' message. What should I do now?

The problem you are experiencing is caused by a small difference between the identity data at Litebit and the data we have at Bitvavo. Therefore, the system cannot find a match and you are getting this message. Please contact us on litebit@bitvavo.com stating your Litebit- and Bitvavo emailaddress.

Can I migrate a Litebit-account on a different name to my own Bitvavo-account?

No. It is not possible to migrate a Litebit account on name1 to the Bitvavo account on name2. It is only possible to transfer your Litebit credits to an account in your own name.

Why do I see a 'euro-in-lock' when I want to make a deposit?

Unfortunately, it is not yet possible to make a deposit and verify the bank account before funds have been migrated from the LiteBit account to your new Bitvavo account. Once the funds are credited to your Bitvavo account, you will be able to link a bank account by making a deposit.

What will happen to the digital assets I own at LiteBit that are not offered by Bitvavo?

Bitvavo does not offer all the assets that are listed at LiteBit. You can sell these at LiteBit or transfer them to another wallet before migrating from LiteBit to Bitvavo.

Where can I find my Litebit transaction history?

We do not get this data from Litebit and you cannot find it with us. We only receive your current Litebit balance.

You can request the desired transaction data from Litebit. We recommend that you contact them so that you have the necessary information in your possession in case you need it in the future.

Who can I contact about questions when I experience a problem during the migration?

Please reach out to litebit@bitvavo.com if you have any questions. Our team is available from 9 to 21:00, 7 days a week.

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