How can I protect my Bitvavo account with push notification 2FA? – Help Center

Summary

Push notification Two-Factor Authentication (2FA) adds a confirmation step to your login. When you sign in, a push is sent to the Bitvavo app on your enrolled phone and you approve the request to continue. You can enable push notification 2FA, Authenticator app 2FA, or both at the same time.

Introduction

2FA helps secure your Bitvavo account by requiring two factors when logging in: your email address and password, plus a second step on a trusted device. With push notification 2FA, you approve a login request on your phone instead of entering a code. It’s quick and convenient, and you can keep Authenticator app 2FA enabled alongside push for maximum protection.

Tip: For the strongest protection, enable Authenticator app 2FA.

Requirements

The Bitvavo app is installed on your phone and you’re signed in.
Notifications are allowed for the Bitvavo app (system settings).

Enable push notification 2FA

Open the Bitvavo app and go to 'Security' in your settings.
Under 'Two-Factor Authentication (2FA)', toggle 'Push notification'.
Follow the on-screen steps to enrol your phone and approve the test request.
Copy and store your recovery code. You’ll see a recovery code during setup. Save it in a secure place so you can log in if you lose your phone.
Done — push notification 2FA is active. Next time you log in, approve the push on your phone.

Important: Store your push 2FA recovery code securely and do not share it. You can use it to log in if your phone is lost or unavailable.

Use your push 2FA recovery code to log in

If you lose access to your phone, you can use your recovery code to sign in:

Log in with your email address and password as usual.
On the 2FA step, tap 'Try another method'.
Select 'Enter recovery code'.
Enter your recovery code and continue. You’ll be able to access your account again.
After logging in, go to 'Security' to re-enrol push notification 2FA and verify that your Authenticator app 2FA is enabled for withdrawals.

Tip: If you used a recovery code because your device is lost or stolen, change your password and review recent activity as an extra precaution.

Manage or disable push notification 2FA

Go to 'Security' to disable or re-enable push notification 2FA at any time.
You can keep both methods on, or use push alone.

Troubleshooting push notifications

No push received: Open the Bitvavo app to refresh, confirm you’re signed in, and check your phone’s notification settings for Bitvavo.
Still no push: Ensure your phone has internet access and no battery saver/Focus mode is blocking notifications.
Wrong device receives the push: Sign in on the intended phone and re-enrol push 2FA from 'Security'.
Unrecognised approval request: Deny the request and change your password immediately. Keep 2FA enabled.

FAQ

Can I use push notification 2FA and an authenticator app at the same time?

Yes. You can enable both methods. Push is convenient for quick approvals, and the authenticator app provides code-based 2FA.

How do I switch my primary method or turn one off?

Go to 'Security' and enable or disable each method independently. You can keep both on, or use just one.

I’m not receiving push notifications — what can I do?

Open the Bitvavo app to refresh, confirm you’re signed in on the correct account, allow notifications for Bitvavo, and check your internet connection. If needed, temporarily use your authenticator app code to log in and then re-enrol push.

Is push notification 2FA available on multiple phones?

You can enrol a phone for push approvals and keep Authenticator app 2FA on multiple devices if you wish. For best results, keep your primary phone enrolled for push and use the authenticator app as your secondary method.

How can I log in if I don’t have my recovery code?

If you no longer have your recovery code or your phone, use our recovery process to disable 2FA and regain access: How can I disable 2FA if I no longer have access to my phone or don’t receive an SMS. After you sign in, go to 'Security' to re-enable your 2FA methods.

Does push notification 2FA make me eligible for the Bitvavo Account Guarantee?

No, push notification 2FA does not make you eligible for the Bitvavo Account Guarantee. To qualify, you must enable authenticator app 2FA.

You can learn how to set up and use authenticator app 2FA in this article: How do I set up and use authenticator app 2FA?

For more information about the Bitvavo Account Guarantee, visit: Bitvavo Account Guarantee