Security settings

Why does my two-factor authentication (2FA) not work?

Updated

If your 2FA code does not function properly, it might be the result of one of the following causes:

  1. You have set up 2FA multiple times on the same device.
    Check whether the code you entered on Bitvavo belongs to your account or to a different service.

  2. The time on your device is incorrect.
    This might lead to codes that are not in sync. In order to solve this, you will have to ensure that the time on your device is set to automatic (as opposed to manual) and has been set to the correct time zone.

If the problem cannot be solved by one of the solutions mentioned above, you can always reset your 2FA.

Note: You cannot view or regenerate a 2FA recovery code once 2FA is active; to generate a new recovery code, you must reset or disable 2FA in your account settings and set it up again. If you do not know your password when prompted to enter it while enabling 2FA, you must complete a self-service password reset first before setting up 2FA.

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