Two-factor authentication (2FA), also known as two-step verification, is a layer of security next to your username and password. If you have enabled 2FA for your Bitvavo account, you must first enter your username and password (first factor) and then an additional 2FA code (second factor). The 2FA code is associated with a specific device, such as your phone.

How do I activate 2FA?

Follow the below steps to activate Two-Factor Authentication:

  1. Login to your Bitvavo account.

  2. Click on your name at the top-right corner of your screen and choose 'Settings'.

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  3. Scroll down to the 'Security Settings' heading. Then press the 'Enable' button to the right of 'Two-Factor Authentication (2FA)'.
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  4. Enter your password.
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  5. Scan the QR code with your authenticator app. Once you have scanned the QR code, the authenticator app on your mobile phone is linked to your Bitvavo account. You will now see a six-digit code in the app, this is your 2FA code. You can enter this 2FA code in the 'Two-Factor (2FA) code' field.

    You will also be presented with a recovery code. Save the recovery codes in case your 2FA device becomes unavailable.

    Click 'Confirm' to continue.

  6. Success! You have successfully enabled 2FA.

    From now on, when logging in, you must enter both your password and the code that you see in your authenticator app. This code is refreshed every 30 seconds. Always use the most recently generated code to login.

     

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How do I download the Google Authenticator app?

Install the Google Authenticator app from the App store (for iPhones) or the Play Store (for Android phones). After installation, open the app and follow the steps below:

  1. Click on the red circle with a plus sign in the middle, at the bottom of your screen.

  2. Subsequently click on 'scan a barcode', after which the camera will activate, and point the camera at the QR code. You could also click on 'Enter code manually' and enter the code like that.

  3. Afterwards the 2FA of Bitvavo will be displayed, which changes every 30 seconds.

  4. Print/save the restore code to use in case your 2FA device gets lost.


How do I download the Authy app?

Install the Authy app from the App Store (for iPhones) or the Play Store (for Android phones). After installation and follow these steps:

  1. Open the app and click on '+ Add Account' at the bottom of your screen.

  2. After that click on 'scan a barcode', after which the camera will activate, and point the camera at the QR code. You could also click on 'Enter code manually' and enter the code like that.

  3. Pick a logo that belongs to the website and give the account a name to remember it by.

  4. Afterwards the 2FA of Bitvavo will be displayed which changes every 30 seconds.

  5. Print/save the restore codes in case your 2FA device gets lost.

I would rather not use the Google Authenticator or Authy app. Which other options do I have?

Here are some alternatives if you prefer not to use the Google Authenticator or Authy app:

  • LastPass Authenticator.

  • Microsoft Authenticator.

  • Yubico Authenticator.

Why is my Bitvavo-app frozen after the 2FA activation? 

Once you have successfully activated your 2FA, you will need to log in to your Bitvavo-app again. You can do this by clicking on 'Forgot PIN' and logging in with your login details and 2FA-code. This is a one time process, after that you can log in again using your FaceID or PIN.  

 

What if my 2FA code does not work anymore or I do not receive the code anymore?

If you are experiencing problems with your 2FA code, you can reset it. The steps required to reset your 2FA code can be found here.

Where can I find more information on the security/safety of my Bitvavo account?

More information about the security measures taken by Bitvavo to keep your account as secure as possible, and which steps you can take yourself can be found on the following pages: