How can I move my two-factor authentication (2FA) to a new phone?

If you have enabled two-factor authentication and you would like to move this to your new phone, you can follow these steps:

Google Authenticator

If you are using the Google Authenticator app, follow the steps below:

1. Login to your Bitvavo account with your username, password and 2FA-code from your old device.
   

2. Navigate to 'Security'.
   
   
   
   
3. Go to the header 'Security settings'.
   
   
4. Click the 'Disable' button, next to 'Two-Factor authentication'.
   
   
   
   
5. Enter your password and the 2FA-code from your old phone.
   
   
   
   
6. Download the Google Authenticator app on your new phone.
   
   
   
   
7. Go to your Bitvavo account and press the button 'Enable' next to 'Two-Factor authentication'.
   
   
   
   
8. Open the Google Authenticator app and scan the QR code.
   
   
9. Enter the code displayed on your new phone.
   
   
   

After completing these steps, 2FA has been successfully moved to your new device.

Authy App

If you use the Authy app, follow the steps below:

1. Download the Authy-app on your new device.

2. Register the same phone number in the Authy-app on your new phone.

3. Follow the steps to complete registration.

4. A Bitvavo-token will appear automatically once you have completed registration.

After completing these steps, 2FA has been successfully moved to your new device.