How can I deposit (receive) digital currency?
How can I deposit (receive) digital currency? How can I deposit (receive) digital currency?

How can I deposit (receive) digital currency?

You can easily transfer digital currency that you own (e.g. in your external wallet) to your Bitvavo wallet. Follow the steps below:

Network selection: Please note that we do not support all networks/blockchains. Check which networks are supported per asset here: Networks page. You select and confirm on the deposit page of each coin through which network you can send it to us.
  1. Log in to your Bitvavo account.
  2. Navigate to the digital currency you want to deposit.
  3. On the web app, select 'Deposit' from the top navigation bar. On the mobile app, choose the three dots icon on the top right and select the option to deposit.
  4. Select a network to view your address. We only support the native blockchain/network for each coin.
  5. Your Bitvavo wallet address is now displayed. You can use this address to transfer your digital currency.
Attention: For digital currencies such as EOS, NEM, Steem, XLM, and XRP, you need to include a tag/memo with the transaction in order to have it credited to your Bitvavo account.

Frequently Asked Questions

How long does it take for my deposit to be credited?

Usually, digital currencies are added to your Bitvavo account within a few minutes to a few hours. The duration depends on how quickly your transaction is confirmed by the network and how many confirmations we require. This number varies for each digital currency; you can find an overview here.

What can go wrong when depositing digital currency?

Be cautious when sending digital currency to your Bitvavo account. If digital currency is deposited incorrectly due to a user error (e.g., incorrect address, unsupported currency, or network), it cannot be rectified. This means you will lose your funds.

Depositing via OPT blockchain, Wrapped tokens, or MATIC will result in the loss of your coins.

Which blockchain network should I use to send and receive my crypto currency?

Each cryptocurrency operates on its own network. Some exchanges and wallets have introduced the ability to support multiple networks for individual cryptocurrencies. This is not the case for Bitvavo.

To avoid confusion about the correct network to use for deposits to your Bitvavo wallet, Bitvavo currently supports only one network.

The Bitcoin network, the Ethereum network, and the BNB Smart Chain are the most widely used and popular networks. Please note that Bitvavo does not support BNB Smart Chain or Tron chain (TRC-20) deposits for Ethereum-based currencies like USDT and USDC, except for BNB and TRX.

Sending other assets on the wrong network may result in the complete loss of your funds.

Check in advance if deposits and withdrawals are active, disabled, or under maintenance for specific assets on our Networks page.

Here is an extensive list of all cryptocurrencies offered by Bitvavo and their respective networks at Bitvavo: Networks page

Can I deposit NEO over the NEO N3 network?

No, Bitvavo only supports NEO deposits over the NEO Legacy network. Deposits using the N3 network will be lost. 

What is a tag/memo?

Why do you need a memo or tag for sending crypto assets?

When sending certain digital currencies, it is important to include a memo or tag to ensure that the transaction reaches the intended recipient and is correctly credited to their wallet.
The memo or tag is typically used to distinguish between different transactions and ensure that the funds are credited to the right account. For example, when sending assets to an exchange, you may need to add a memo or tag to identify your account so that the exchange can credit the funds to your account.
Without a memo or tag, the transaction may be delayed or even lost.

What is the difference between a tag and a memo?

In the context of cryptocurrency transactions, both a tag and a memo serve a similar purpose, providing additional information to identify a transaction. However, the difference between the two depends on the specific cryptocurrency being used.

Memo
A memo is a piece of information added to a transaction to provide additional details about the payment. Memos are often used in transactions involving cryptocurrencies such as Eos (EOS) and Stellar (XLM). In these networks, a memo is used to distinguish between different payments sent to the same address.

For example, if you are sending multiple payments to the same recipient, you can add a unique memo to each payment to ensure they are correctly identified and credited to the recipient's account.

Tag
A tag is a unique identification code used in transactions involving cryptocurrencies like Ripple (XRP). A tag is typically a numerical code added to the recipient's address to ensure that the transaction is routed correctly to the intended recipient. Similar to a memo, a tag is used to distinguish between different payments sent to the same address.


In summary, the main difference between a tag and a memo is that a tag is typically used as a unique identification code to route a transaction, while a memo is used to provide additional details about a payment. However, the specific use of tags and memos may vary depending on the network used.

Does Bitvavo support XRP account deletion transactions?

Bitvavo accepts funds retrieved from the deletion of XRP accounts through account delete transactions. XRP requires a minimum balance of 10 XRP to maintain an active wallet. This balance is locked in the wallet and can only be retrieved by deleting the XRP account itself.

To recover the locked 10 XRP, you can initiate an account deletion transaction. This process sends the remaining 10 XRP to Bitvavo, enabling you to access these funds again.

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