Why did I receive an email about a failed login attempt?

Summary
This article explains what to do if you receive an email about a failed login attempt to your Bitvavo account that was not made by you.

Introduction
If you receive an email about a failed login attempt that you did not make, it means someone else has tried to access your account. Follow the steps below immediately to secure your account and minimize any potential risk.

Step 1: Contact Bitvavo

Email our fraud team at fraud@bitvavo.com with “Urgent” in the subject line. We will review your case and, if needed, block your account to prevent unauthorized access.

Step 2: Change your password

Even if no one has accessed your account yet, change your password immediately. Follow the steps in our guide How can I change my password? or use the instructions below:

1. Log in to your Bitvavo account.
2. Click your name in the top-right corner and choose “Settings”.
3. Click “Change password”.
4. Enter your current password and your new password.

Step 3: Enable two-factor authentication (2FA)

Two-factor authentication (2FA) adds an extra layer of security to your account. Follow the steps in our guide Two-Factor Authentication (2FA) or use the instructions below:

1. Log in to your Bitvavo account.
2. Click your name in the top-right corner and choose “Settings”.
3. Go to the “Security settings” section.
4. Click “Enable” next to “Two-Factor authentication”.
5. Enter your password.
6. Download the Google Authenticator or Authy app.
7. Scan the QR code with the app.
8. Enter the code displayed on your phone.

By completing the steps above, you help protect your account and reduce the risk of unauthorized access.