What is the Bitvavo Welcome Bonus? – Bitvavo Help Center

Summary

When you sign up to Bitvavo using a referral or affiliate link, you automatically receive € 10.000 of fee-free trading and may also qualify for a welcome bonus. The amount, type, and conditions of your welcome bonus depend on the campaign of the link or code you used to register.

Introduction

Bitvavo offers a welcome bonus to new users who register using an eligible referral or affiliate link. All new users can trade up to € 10.000 without paying trading fees during their first 7 days. Depending on the campaign, additional welcome bonuses may be available, such as extra cash or crypto rewards.

How does the Bitvavo Welcome Bonus work?

Sign up to Bitvavo using an eligible referral or affiliate link.
Complete your identity verification and onboarding within the required time.
Deposit funds to your Bitvavo account.
Meet any trading or activity requirements shown in your app for your specific campaign.
Once you meet all requirements, your welcome bonus is automatically added to your Bitvavo account.

Eligibility

The exact requirements to receive the welcome bonus depend on the campaign of the referral or affiliate link you used. You can see the requirements in the Bitvavo app. In general, to receive the welcome bonus, you must:

Be a resident of a Eurozone country.
Be 18 years or older.
Have not created a Bitvavo account before (new users only).
Create your Bitvavo account using an eligible affiliate or referral link.
Complete identity verification (including bank verification) and onboarding within the required time.
Deposit funds and meet any trading or activity requirements shown in your app.

Once these steps are completed, your welcome bonus will appear automatically in your Bitvavo account.

Bonus types

Depending on the campaign, your welcome bonus may include one or more of the following:

€ 10.000 fee-free trading – Automatically available for all new users who register with a referral or affiliate link. This applies during your first 7 days.
Cash rewards – A fixed amount in euro, which may be locked for a set period before it can be withdrawn.
Crypto rewards – A fixed amount of a specific cryptocurrency (for example, 10 XRP), which may also be locked for a set period before it can be withdrawn.

You can check your exact bonus type, amount, and any unlock date directly in the Bitvavo app.

Reward Time Lock system

Welcome bonuses include a Reward Time Lock. This is a temporary restriction that prevents immediate withdrawal of bonus funds. It helps ensure fair participation and encourages trading activity while you use Bitvavo. The standard reward time lock is 180 days by default.

1. Time lock for fiat rewards

The fiat bonus (for example, € 25) is visible in your account but cannot be withdrawn until the lock period ends.
You can usually use the funds for trading during the lock period.
After the lock expires, the amount becomes fully withdrawable.

2. Time lock for crypto rewards

Crypto bonuses (for example, 10 XRP) are locked based on their euro-equivalent value at the moment they are granted.
Price fluctuations of the crypto do not change the lock duration.
You can trade, but you cannot withdraw the locked portion until the unlock date shown in your account (for example, “Available on 4 November 2025 at 02:00”).

Note: Locked rewards are automatically released once the lock period ends. You do not need to take any extra action for them to become withdrawable.

Frequently Asked Questions (FAQ)

Do all new Bitvavo users get the same welcome bonus?

All new users who register with a referral or affiliate link receive € 10.000 of fee-free trading during their first 7 days. Additional welcome bonuses, such as extra cash or crypto rewards, vary per campaign. You can see your exact offer in your Bitvavo app.

Why is my welcome bonus locked?

Welcome bonuses have a temporary withdrawal lock as part of the Reward Time Lock system. During this period, you can usually use the bonus for trading, but you can only withdraw it after the unlock date shown in your account. This helps ensure that bonuses are used fairly and according to the campaign conditions.

When does the lock on my welcome bonus end?

The unlock date and time are displayed in your Bitvavo account (for example, “Available on 4 November 2025 at 02:00”). Once the lock period expires, the reward becomes withdrawable automatically. You do not need to contact support to unlock it.

Where can I see the details of my welcome bonus campaign?

You can view your current campaign, bonus type, reward amount, and any Reward Time Lock information directly in the Bitvavo app. Go to the relevant promotion or rewards section in your account to see the most up-to-date details for your welcome bonus.

My friend signed up, but I didn't receive a reward. Can you check their status?

Due to privacy regulations, Bitvavo support cannot share any information about another user's account status or verification progress with you.

If your friend believes they completed all steps correctly (registration with code, verification, and meeting entry requirements), they should contact our support team directly from their own email address. We can then assist them further.