What is the Bitvavo Welcome Bonus? – Bitvavo Help Center

Summary

When you sign up to Bitvavo with an eligible referral code, you may qualify for a welcome bonus. Depending on the campaign, you receive the bonus after making a deposit or after reaching a required trading volume. The exact requirements, bonus amount and conditions of your campaign are always shown in the Campaign Hub in the Bitvavo app or on the web platform.

How does the welcome bonus work?

Sign up to Bitvavo using an eligible referral code.
Verify your email address and complete identity verification, including bank account verification.
Complete the action required by your campaign, such as making a deposit or reaching a trading volume, within the campaign period. Campaign period starts after account creation.
Once you meet all requirements, your welcome bonus is added to your Bitvavo account automatically.

To see what applies to you, open the Campaign Hub in the Bitvavo app or on the web platform. Click on the gift icon at the top of the page to see active campaigns.

Campaign types

Deposit bonus: You receive the bonus after depositing the required minimum amount within the campaign period.
Trade volume bonus: You receive the bonus after reaching the required trading volume within the campaign period.

The required deposit amount, trading volume, campaign period and bonus amount differ per campaign. You can find them in the Campaign Hub.

Who is eligible?

To receive a welcome bonus, you must:

Be 18 years or older.
Live in a country where the campaign is available.
Be a new user to Bitvavo.
Not have been offboarded before for compliance reasons.
Enter an eligible code when creating the account.
Complete verification and the campaign requirements within the campaign period.

Note: Referral codes must be entered during registration. They cannot be added later.

What action counts towards your bonus requirements?

Deposit amount

Euro deposits via all available payment methods count.
Crypto deposits do not count.

Trade volume

All filled (executed) buy and sell trades within the campaign period count.
Unfilled orders and trades outside the campaign period do not count.
All order types are accepted. Read more about order types.
Trades via the Bitvavo Trading API do not count.
All markets are eligible except stablecoin markets like EUR/EURC and EUR/EUROP.

Bonus types

Depending on the campaign, your welcome bonus can be:

A cash bonus: A fixed amount in euro.
A crypto bonus: A fixed amount of a specific crypto asset, for example 10 XRP.
A crypto bundle: A combination of several crypto assets with a fixed total value in euro, for example €20 split across BTC, ETH and SOL.

You and your friend don't always receive the same bonus. The amount and type can differ between you and your friend and can differ per country.

Reward time lock

Your welcome bonus comes with a reward time lock. You can trade with your bonus, but it’s not possible to withdraw it during the lock. The lock lasts 180 days, unless your campaign states a different period.

The euro value of your bonus is locked when it is credited. This applies to cash bonuses, crypto bonuses, and crypto bundles. Later price changes don’t affect the lock.

Find the lock period in the Campaign Hub and the unlock date (“Available on”) in your transaction history. When the lock ends, the bonus becomes withdrawable automatically.

Crypto prices can change quickly. The value of a crypto bonus can go down, including while it’s locked.

Frequently asked questions

Do all new users get the same welcome bonus?

No. The bonus type, amount and requirements differ per campaign and per country. Check the Campaign Hub for the offer that applies to you.

Where can I see the details of my welcome bonus campaign?

You can view your current campaign, bonus type, bonus amount, and any bonus time lock information directly in the Campaign Hub. Go to the relevant promotion or bonus in your account to see the most up-to-date details for your bonus.

What happens if I don't meet the requirements in time?

You won't receive the bonus if you don't complete the requirements within the campaign period.

Why is my bonus locked, and when does the lock end?

Welcome bonuses have a reward time lock. The unlock date is shown in your transaction history, and the bonus becomes withdrawable automatically when the lock ends.

Can I create a second account to receive the bonus again?

No. Creating multiple accounts is not allowed. If Bitvavo detects this, you will be disqualified and any bonus received may be revoked.

I completed all steps but didn't receive my bonus. What should I do?

If you follow all the steps above but did not receive the welcome bonus, you can reach out to Bitvavo support team via support@bitvavo.com.

Terms and conditions

The Bitvavo Welcome Bonus is subject to the Terms and Conditions and the Bitvavo User Agreement. Bitvavo can change or end a campaign at any time. Bitvavo may deny participation, close accounts or reclaim a bonus in case of misuse, fraud or a breach of these terms.