Why has the digital currency that I sent to my external wallet not arrived yet? Why has the digital currency that I sent to my external wallet not arrived yet?

Why has the digital currency that I sent to my external wallet not arrived yet?

The process of sending digital currency is divided into several phases. Below you will find a description of these phases and an explanation on what you can do if your digital currency has not yet arrived.

  1. Confirmation email
    An email has been sent to the email address connected to your Bitvavo account. You have to confirm this email within one hour to proceed.
  2. Pending 
    Bitvavo monitors all deposits and withdrawals of digital currency. This notification will often disappear quickly.
    In some cases, it might be required that our compliance department manually check your transaction. In such a case, it might take longer before your transaction is processed.
  3. Approved
    Your order to transfer digital currency has been approved. It will be sent shortly.
    My transaction does not proceed past approval.
    The fact that your transaction is temporarily stuck on this status may be due to a delay in synchronising the node software. Unfortunately, this can sometimes take a while. Don't worry, because approval means Bitvavo has already initiated the transaction. It will proceed automatically, after some time. 
  4. Sending
    Bitvavo is broadcasting your transaction on the network.
  5. In mempool
    Your transaction has been broadcast onto the network and it is only a matter of waiting for the first confirmation from the network that your transaction has been processed.
    Note: In some cases, the status in mempool may take a relatively long time. This is because the miners in the network have not yet processed your transaction for the average fee paid. Unfortunately, Bitvavo cannot speed up this process for you.
  6. In process
    Your transaction is on its way and has been confirmed by the network at least once. Depending on how busy the network is, your transaction will be transferred somewhere between a couple of minutes and a couple of hours.
  7. Processed
    Your transaction has been successfully processed and you have received a confirmation email.

If your transaction has not progressed past step one or two, the transaction will automatically be canceled. If this is the case, please try to make the transfer once more.
If, however, - you cannot quite figure it out, please contact our support team by sending an email to support@bitvavo.com.