How can I add an external wallet/exchange address to the address book?
How can I add an external wallet/exchange address to the address book? How can I add an external wallet/exchange address to the address book?

How can I add an external wallet/exchange address to the address book?

Summary

This article explains the steps to add a wallet address to your Bitvavo account and highlights the importance of ensuring the address belongs to you. It also covers network compatibility and how to verify the address to prevent the loss of funds.

Important: It is important to add only wallet addresses that you personally own to your Bitvavo account. Transferring crypto to addresses owned by others or using Bitvavo for payments to third parties is not allowed. You must confirm ownership of the wallet address before adding it. Always check network compatibility to avoid loss of funds. Check our transaction monitoring first!

Before adding an address to the address book, you will first need to disable the crypto withdrawal lock. Instructions on how to disable the crypto withdrawals lock can be found in this support article.

Instructions on adding an address to the address book

Click on the buttons for app or website:

  1. Log In:

    • Open the Bitvavo app, log in with your details, and tap the profile icon in the top-right corner.

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  2. Navigate to Address Book:

    • From the menu, select Address Book.

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  3. Add a New Address:

    • Choose Add new address at the bottom and select the currency you want to withdraw.

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  4. Check Network Compatibility:

    • Ensure the address network matches the network supported by Bitvavo for the asset. If the destination wallet or exchange uses a different network, do not send the asset, as this can result in loss of funds.
    • Example:

      • Bitvavo supports AVAX on the AVAX-C network, while Bitpanda supports it on the AVAX-X network. Thus, transferring AVAX from Bitvavo to Bitpanda is not possible and may result in a loss of funds.

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  5. Enter Address Details:

    • Choose a name and enter the wallet address. Ensure it is your own address, not someone else’s. Transfers to third-party addresses for payments are prohibited.

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  6. You will receive an email to verify the address. Click on the link in the email to verify it. You now added a new address to your address book!
  1. Log in

    • Log in to your Bitvavo account, from the menu on your profile name at the top-right, select 'Security' and go to the 'Address Book' tab.
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  2. Add a New Address:

    • Click on the Add address option at the top right, then select the asset you want to withdraw.


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  3. Check Network Compatibility:

    • Verify the network supported by Bitvavo for the asset. If the destination wallet or exchange does not support the asset on the same network, do not send the asset to avoid losing your funds.

    Example:

    • Bitvavo supports AVAX on the AVAX-C network, while Bitpanda supports it on the AVAX-X network. Therefore, transferring AVAX from Bitvavo to Bitpanda is not possible and may lead to a loss of funds.
  4. Enter Address Details:

    • Choose a name and enter the wallet address. Ensure it is your own and not a third-party address. Using Bitvavo for payments to others is not permitted.

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  5. Verify the Address:

    • You will receive an email to verify the address. Click the link in the email to complete verification. Your new address is now added to your address book.

Handling Invalid Addresses

Invalid address: Some wallet addresses are not supported, click below on your asset to check why.

LTC: The address you have entered is invalid

It is not possible to withdraw LTC to a Native SegWit ‘ltc1’ address. Withdrawing LTC can be done to addresses that start with either the letter ‘M’ or the letter ‘L’.

You are able to generate a new wallet address through your external wallet by choosing one of the other address formats, as explained in this article.

BTC: The address you have entered is invalid

It is not possible (yet) to withdraw BTC to a Taproot address. Withdrawing BTC can be done to addresses that support Segwit.

For more information, see this article

DGB: The address you have entered is invalid

It is not possible to withdraw DGB to a Native SegWit ‘dgb1’ address. Withdrawing DGB can be done to addresses that start with either the letter ‘D’ or the letter ‘S’.

You are able to generate a new wallet address through your external wallet by choosing one of the other address formats.

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